Your privacy and confidentiality matter.

Information we handle

Depending on the service you use, information may include:

• Contact and identity details, such as your name, email address, telephone number, date of birth, and address.
• Appointment, teleconsultation, message, and care-related details that you choose to submit.
• Account, patient profile, and documents uploaded through secured portal features.
• Billing, donation, payment reference, and transaction status information. Payment card details are handled by the configured payment provider and are not stored by this website.
• Basic technical information needed for security and reliable operation, such as request logs, browser information, and notification subscription details.

How information is used

We use information to coordinate requested services, communicate about appointments or accounts, support clinical and administrative work, process transactions, protect the website, investigate errors, and meet legitimate record-keeping obligations.

Please submit only the information requested by a form. Do not use a general contact form for urgent or highly sensitive medical details.

When information may be shared

Access is limited to authorized hospital personnel and service providers who need the information to perform an approved function. Depending on the feature, providers may support hosting, email, messaging, payments, or technical monitoring.

We may also disclose information when required by law, to protect patients or others from serious harm, or to investigate misuse. We do not sell patient or medical information.

Protection and retention

The website uses access controls, encrypted connections, private document delivery, security logging, and other safeguards intended to reduce unauthorized access or disclosure. No online system can guarantee absolute security.

Information is kept only as long as reasonably needed for care, hospital operations, safety, transaction records, dispute handling, and applicable record-retention duties. Retention can differ by record type.

Cookies, offline features, and your choices

Essential cookies help keep accounts secure and remember an authenticated session. The installable web app may cache public pages and assets for reliability. Private portal, identity, payment, and document responses are excluded from offline page caching.

If you deliberately save an appointment for offline access, a minimal encrypted summary is stored on that device until you remove it or sign out. Avoid saving private information on a shared device.

You may contact the hospital to ask about information associated with you, request a correction, or raise a privacy concern. Some information may need to be retained where care, safety, financial, or legal obligations apply.